{"id":5672,"date":"2026-02-10T06:47:36","date_gmt":"2026-02-10T06:47:36","guid":{"rendered":"https:\/\/labietis.lv\/general-rules\/"},"modified":"2026-03-10T16:19:21","modified_gmt":"2026-03-10T16:19:21","slug":"general-rules","status":"publish","type":"page","link":"https:\/\/labietis.lv\/en\/general-rules\/","title":{"rendered":"General rules"},"content":{"rendered":"\t\t
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General rules<\/strong><\/p>


1. Terms and their duration
<\/strong>These standard terms and conditions are valid for orders placed in the online shop bode.labietis.lv (hereinafter referred to as INTERNET SHOP) in Latvian, English or Russian, between the person (hereinafter referred to as BUYER) placing the order and Zlaukts Ltd (hereinafter referred to as SELLER). The existing terms and conditions of the Contract shall apply from 01.04.2020.
Distance contract<\/strong>
A distance contract is an agreement between the CONSUMER (Article 1(3) of the TCPR) and the seller (Article 1(5) of the TCPR) or service provider (Article 1(4) of the TCPR). (4)) on the basis of an offer made by the seller or service provider by means of an addressed or unaddressed printed matter, standard letter, catalogue, press advertisement accompanied by an order voucher, telephone, facsimile, Internet, electronic mail, television, radio and other means of transmission or transmission of information.
3. Effective date of the distance contract<\/strong>
The distance contract shall be deemed to have entered into force as soon as the USER has placed the order via the Internet, telephone or other technological means and has received from the SELLER confirmation of the order via electronic mail. Orders and order confirmations shall be deemed to have been received when they are accessible to the parties to whom they are addressed. * In cases where the goods ordered are delivered to the address indicated by the BUYER, the proof of purchase shall be the delivery note sent to the e-mail address indicated in the order for the goods in question.
4. Time limit for performance of the distance contract<\/strong>
The SELLER undertakes to perform the terms of the distance contract no later than 30 days after receipt of the order from the CONSUMER, unless the contracting parties have agreed on a different time limit. If the SELLER is unable to perform the contract because the goods ordered by the CONSUMER are not available, the SELLER is obliged to inform the CONSUMER thereof. In such case, the SELLER may offer the CONSUMER an equivalent product at an equivalent price.
5 Right of withdrawal
<\/strong>The consumer has the right to withdraw unilaterally from the contract within a specified period without payment of penalties, interest or damages. The right of withdrawal, the procedure and the time limit for exercising the right of withdrawal shall be determined by the Consumer Rights Protection Law and the Cabinet of Ministers Regulation No 255 of 20 May 2014 – “Regulations on Distance Contracts”. Right of withdrawal in respect of a distance contract: <\/p>

  1. The consumer has the right to exercise the right of withdrawal. The right of withdrawal shall be exercised within 14 (fourteen) calendar days from the date of receipt of the goods or part of the goods or from the date of conclusion of the contract if the purchase is paid for in part or in full through the Consumer’s credit agreement. The right of withdrawal shall also apply to the Consumer Credit Agreement in accordance with the procedure laid down by the laws and regulations. <\/li>
  2. Before the expiry of the right of withdrawal, the consumer informs the seller or service provider of his decision to withdraw from the contract by submitting a withdrawal form or a notice of exercise of the right of withdrawal. The time limit is complied with if the consumer sends the withdrawal form or the notice of exercise of the right of withdrawal to the seller or service provider before the expiry of the right of withdrawal. The onus is on the consumer to prove the exercise of the right of withdrawal. <\/li>
  3. The seller or service provider shall be entitled to make it possible for the consumer to complete and submit a withdrawal form or a notice of exercise of the right of withdrawal electronically on the seller’s or service provider’s website. In this case, the seller or service provider shall immediately notify the consumer of the receipt of the withdrawal by means of a durable medium (including electronic mail).
    The right of withdrawal may be exercised by submitting a withdrawal form to the Seller, which is available here. <\/li>
  4. The consumer shall return the goods to the seller or service provider or hand them over to the seller or service provider or to a person authorised by him without undue delay, but no later than 14 days after having sent the seller or service provider a withdrawal form or a notice of exercise of the right of withdrawal. The time limit is met if the goods are returned before the expiry of the 14-day period. This requirement does not apply where the seller or service provider has offered to take the goods back himself. <\/li>
  5. The seller or service provider shall, without undue delay and at the latest within 14 days of the date on which he has been informed of the consumer’s decision to withdraw from the contract in accordance with the second paragraph of this Article, reimburse the amount paid by the consumer. The seller or service provider shall reimburse that sum using the same type of means of payment as that used by the consumer, unless the consumer has expressly agreed to another means of payment and the consumer is not required to pay for the use of such means of payment. <\/li>
  6. The consumer shall bear the direct costs of returning the goods, unless the seller or service provider has agreed to bear those costs or has informed the consumer that the costs must be borne by the consumer.<\/li>
  7. The consumer is liable for the depreciation of the goods if they are used for purposes other than ascertaining the nature, characteristics and performance of the goods. The consumer shall not be liable for the depreciation of the value of the goods if the seller or service provider has not informed him of his right of withdrawal in accordance with the procedure laid down in the laws and regulations governing consumer protection. <\/li><\/ol>

    The CONSUMER may not exercise the Right of Withdrawal in the cases referred to in paragraph 22 of the Distance Contract Terms, including if: <\/p>

    – the full completion of a service which was started before the expiry of the right of withdrawal, provided that the consumer has expressly agreed and confirmed that he will lose the right of withdrawal from the date on which the contract for the provision of the service is fully performed;
    – the price of the good or service is subject to financial market fluctuations beyond the control of the seller or service provider, which may occur during the period of the right of withdrawal;
    – the goods are made to the consumer’s specifications or are clearly personalised;
    – the goods are perishable or about to expire;
    – the consumer has opened the packaging of a product which cannot be returned for health and hygiene reasons;
    – If the CONSUMER wishes to return a product which does not comply with the terms of a distance contract, the CONSUMER must fill in a claim form and hand in the returned product in its entirety.<\/p>

    The CONSUMER is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal.

    6.<\/strong><\/p>

    Please note that consumers have a statutory right to claim for nonconformity within 24 months from the date of delivery.
    Consumer claim for nonconformity:<\/p>

    a. The goods offered in the online shop are covered by the manufacturer’s warranty. The warranty period and other terms are specified in the warranty documents accompanying the goods. The warranty does not affect the rights granted to the Consumer by laws and regulations. <\/p>

    b. If the CONSUMER wishes to return goods which do not comply with the terms of the distance contract, the CONSUMER must fill in the claim form and hand in the returned goods complete. <\/p>

    c. When making a claim against the manufacturer or the Seller for non-conformity of the goods with the terms of the contract, the Consumer shall attach a copy of the document evidencing the transaction to the Application for Claim. <\/p>

    7. Complaints Procedure<\/strong><\/p>

    Complaints about the availability or quality of goods should be submitted electronically to the following e-mail address – bode@labietis.lv<\/strong> or in writing to the following address: Riga, A.Bri\u0101na 9A-2, LV-1001<\/strong>. The complaint will be examined within 15 working days<\/strong> from the date of receipt of the complaint, with a reply sent to the contact address indicated in the complaint. <\/p>

    In the event that the complaint is found to be unfounded and you do not agree with the complaint being found to be unfounded, you have the right to use the alternative dispute resolution options provided for by the laws and regulations by submitting a written application for out-of-court dispute resolution to the seller of the goods, stating:<\/p>

    1. Name, contact details;<\/li>
    2. Date of submission<\/li>
    3. The nature of the dispute, the claims and the grounds on which they are based.<\/li>
    4. the batch number and expiry date of the product<\/li><\/ol>

      Information on out-of-court dispute resolution options and out-of-court dispute resolvers:<\/p>

      – Information on the database of out-of-court consumer dispute resolvers:<\/strong>
      http:\/\/www.ptac.gov.lv\/lv\/content\/arpustiesas-pateretaju-stridu-risinataju-datubaze
      – Information on the dispute resolution process:
      http:\/\/www.ptac.gov.lv\/lv\/content\/stridu-risinasanas-process
      – Information on online dispute resolution (ODR): If there is a problem with a product bought online, the customer can use the ODR platform to lodge a complaint, which will be handled by an independent dispute resolution body. Link to the SIT platform:
      https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&lng=LV <\/p>

      Out-of-court dispute resolution<\/strong><\/p>

      Consumer Out-of-Court Dispute Resolution Commission
      Riga, Br\u012bv\u012bbas iela 55, LV-1010
      Tel: 65452554;
      e-mail: ptac@ptac.gov.lv
      website: http:\/\/www.ptac.gov.lv\/lv\/content\/pateretaju-stridu-risinasanas-komisija-0<\/p>

      Fee: Free<\/p>

      Languages: applications can be submitted in accordance with the National Language Act<\/p>


      Information about Internet-shop bode.labietis.lv
      <\/strong>
      1. Prices<\/strong><\/p>

      All prices for goods in the INTERNET STORE are shown in euros including value added tax. The cost of delivery of the goods to the BUYER is not included in the price of the goods.

      2. Languages<\/strong><\/p>

      INTERNET SHOP PURCHASERS have the possibility to place an order and conclude a distance contract in Latvian and English.

      3. Placing an order<\/strong><\/p>

      The BUYER has the opportunity to purchase any selected product in the INTERNET STORE by ordering it online at bode.labietis.lv.

      4. Rules for ordering and purchasing alcoholic beverages<\/strong><\/p>

      • Minimum order quantity – 12 bottles;;<\/li>
      • The delivery price is calculated according to the post code;<\/li>
      • At the time of delivery, the customer cannot choose the day and time of delivery,<\/li>
      • the supplier informs the customer by phone before arrival;<\/li>
      • If the customer is not at the specified location and it is not possible to adjust the itinerary to another time, the order will be cancelled or rescheduled to another date and time in agreement with the customer;<\/li>
      • Under the terms of a distance contract, the customer certifies that he or she is 18 years of age;<\/li>
      • If the age of the recipient of the goods cannot be identified, the alcohol shall not be transferred to the customer by the supplier. The order is cancelled; <\/li>
      • Identification of the customer’s age is only possible upon presentation of a valid ID card or valid passport to the supplier;<\/li>
      • Alcoholic drinks can be ordered at any time, but can only be delivered and served between 08:00 and 22:00<\/li><\/ul>

        5. Technical means for detecting and correcting input errors before placing an order<\/strong>

        At all stages of the order process, the USER has the possibility to edit the data entered by going back one or more steps in the INTERNET STORE. Any errors found after the order confirmation can be corrected by the BUYER by contacting the online store managers by phone +371 25655958, by e-mail bode@labietis.lv. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        General rules 1. Terms and their durationThese standard terms and conditions are valid for orders placed in the online shop bode.labietis.lv (hereinafter referred to as INTERNET SHOP) in Latvian, English or Russian, between the person (hereinafter referred to as BUYER) placing the order and Zlaukts Ltd (hereinafter referred to as SELLER). The existing terms and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5672","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGeneral rules - LABIETIS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/labietis.lv\/en\/general-rules\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General rules - LABIETIS\" \/>\n<meta property=\"og:description\" content=\"General rules 1. 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